Privacy Policy

Salus Health + Wellness (“Salus,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website, saluswellness.net (the “Site”), how we use it, how we protect it, and the choices available to you.

By using the Site, booking an appointment, or otherwise interacting with us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Information you provide directly

• Name, email address, phone number, and mailing address
• Appointment scheduling details
• Information submitted through contact forms, intake forms, or the patient portal
• Health-related information you choose to share when requesting services (for example, general details about symptoms, wellness goals, or treatment interests)
• Payment information processed through our booking and billing systems
• Communications you send us by email, phone, or text

Information collected automatically

• IP address, browser type, device type, and operating system
• Pages visited, time spent on the Site, and referring website
• Cookies and similar tracking technologies (see Section 3 below)

Information from third parties

• Information from scheduling and patient portal platforms we use to manage appointments and records
• Information from marketing or advertising partners, where applicable

2. How We Use Your Information

We use the information we collect to:

• Schedule and manage appointments
• Respond to inquiries and provide customer support
• Provide and coordinate wellness and medical services
• Send appointment reminders, billing information, and service updates
• Send marketing communications, where you have opted in, and in accordance with applicable law
• Improve our Site, services, and patient experience
• Comply with legal, regulatory, and recordkeeping obligations
• Protect against fraud, unauthorized access, and misuse of our services

3. Cookies and Tracking Technologies

Our Site may use cookies, pixels, and similar tracking technologies to understand how visitors use the Site and to support advertising and analytics. These tools may include website analytics services, social media pixels, and email marketing platforms, depending on how the Site and our marketing tools are configured at any given time.

You can control cookies through your browser settings. Disabling cookies may affect how parts of the Site function. Where required by law, we will provide a cookie consent option allowing you to accept or decline non-essential cookies.

4. Health Information

Salus provides wellness, hormone health, weight management, IV therapy, functional medicine, and aesthetic services. Some information you share with us, such as during an intake form or consultation, may relate to your health.

We take reasonable administrative, technical, and physical measures to protect this information. Where our services involve the diagnosis, treatment, or management of a medical condition, applicable health privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), may apply to the records and information maintained as part of your clinical care. Any HIPAA Notice of Privacy Practices provided to you as a patient governs the use and disclosure of your protected health information and controls to the extent it conflicts with this website Privacy Policy.

This Site and the general information provided on it are not a substitute for professional medical advice, diagnosis, or treatment. Please consult your provider directly regarding your individual care.

5. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate the Site, manage scheduling, process payments, host our patient portal, or support marketing, subject to confidentiality obligations
• Fullscript, a third-party platform through which we offer supplements and wellness products. Purchases made through our Fullscript shop link are subject to Fullscript’s own privacy policy and terms
• Business or legal purposes, such as complying with a subpoena, court order, or other legal process, or protecting the rights, property, or safety of Salus, our patients, or others
• Successors, in the event of a merger, acquisition, or sale of business assets

6. Data Security

We use reasonable safeguards designed to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices and Rights

Depending on your location, you may have rights regarding your personal information, which may include the ability to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal and recordkeeping requirements
• Opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly
• Decline non-essential cookies through your browser or our cookie consent tool

To exercise any of these rights, contact us using the information in Section 10.

8. Children’s Privacy

Our Site and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can address it.

9. Third-Party Links

Our Site may contain links to third-party websites, including our patient portal and Fullscript shop. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Salus Health + Wellness 126 Peoria St, Washington, IL 61571 691 Pekin St, Lincoln, IL 61571 Phone: (309) 508-7002 Email: sarah@saluswellness.net

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last Updated” date at the top of this page indicates when this policy was last revised. We encourage you to review this page periodically.